I work in a very overcrowded jail and have the responsibility of monitoring calls between inmates on the phone. We try to listen to the calls for a number of reasons, and one is gather information that could lead to the arrest of suspects on the outside too. Last year we had one of our top level gang leaders escape, and even though a task force was hot on his trail, his support network was keeping him hidden from authorities.
In order to maintain some order in the prison, one of my responsibilities is to listen in on calls to see if there are any rumblings going on between gangs. There have been a number of times this year I have been able to pick up on calls where top members of a rival gang were handing down orders for low-level soldiers to attack a certain inmate.
During that call, the person on the outside mentioned something that peaked my interest. Even though I suspected they were talking about the escaped inmate, the wording was in such a way that I could not make out the conversation. Luckily, around this time we had Securus Technologies here working on installing and then training us on a new inmate communication system.
It wasn’t a week after I was trained that I was back on the line and those same two inmates again mentioned what I thought was the escaped inmate. This time the LBS software alerted me to some information that proved to be especially helpful. I relayed that information to the fugitive hunters who were able to finally get a solid lead and catch the suspect hiding with family.
The LBS software has been instrumental at helping us to not only keep the jail safer for officers and inmates, it is helping us to keep the streets of our city safe too.