Securus Technologies, Connecting People in Times of Change

Securus Industries is a company that’s growing at a rapid pace. Over the last 30 years, the Texas-based company has continuously been working to improve the lives of those it serves. Securus is a company that specializes in the management of correctional facilities. It provides services to inmates, such as telephone calling plans, video visitation, commissary items, prepaid money cards, and messaging services. The company supports the facilities it has a presence in by providing monitoring, management software, booking software, and much more. The company has acquired numerous businesses over the years; to improve its position as an industry leader.


These attempts at growth have been incredibly successful. Most recently, Securus has acquired GovPayNet. The company is over 20 years old and provides payment processing services for governmental agencies. Court fees, traffic citations, and bail payments are among the types of items the company handles. Another financial services company, JPay, has been a part of Securus Technologies for about a year. The company handles funding of inmate financial accounts, and now is offering tablet computers for sale to the inmates. GovPayNet is excited to join the family, as it believes it will provide many opportunities for growth. JPay is also working on a critical technology, known as wireless containment systems. The project is still in the testing phase, however, is anticipated to be rolled out into more facilities in the very near future.


Even with all the new projects, Securus Technologies remains customer focused. The company has made huge strides in customer service. Earning an over 95 percent customer satisfaction rating is a proud moment for any company. In addition, the company has a nearly perfect score in one call resolution. Securus has also recently earned accreditation by the Better Business Bureau. It’s no surprise that the company earned an “A+” rating. Connecting people is what Securus Technologies does best, and it’s proving itself to be a worthwhile venture.